Category: Case Studies
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Quantifying Design System Return on Investment (ROI)
Executive Summary: Sometimes you just need to put a number on a thing to prove its value to an organization. In this case it was the implementation of a design system. Challenge How might we quantify the organizational value of adopting a design system methodology. Results I’ll quote the CTO, “well, this is a no…
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Design Sprint for Product Definition
In this case study, we will explore how I facilitated a design sprint while working as an consultant for AliveCor, a medical technology company based in San Francisco. AliveCor need a companion app to go along with it’s flagship device, the KardiaMobile 6L. I was asked as a consultant to facilitate the design sprint. Design…
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Aligning internal teams into a beneficial and cohesive process
Executive Summary: Gallagher had brought together five different teams to form a central corporate marketing team. Each team had a specific role and required similar information in regards to fulfilling marketing campaigns, including experience design. The challenge we were facing was redundant meetings and requests for information causing unrest amongst the teams requesting campaigns. Challenge…
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Performing discovery research to determine product strategy
Executive Summary: An insurance client, who I will keep anonymous, wanted to change their current disaster relief claims business model from part time employees to work on demand. They wanted an app that would support their claims adjustments both in the office and in the field. Challenge How might we design a mobile application that…
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Consolidating Multiple Enterprise Intranet Experiences for increased engagement
Executive Summary: Gallagher’s intranet “Gallagher One” was actually a combination of 5 different internal portals serving their 49,000 plus employees. The intranets provided information across the entire company and managed different functions including HR, Business Development, Sales, Educations, etc.. They had been merged over the years and patchworked together for the best possible experience, but…
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Understanding the Intern Experience
Executive Summary Each year thousands of college students applied for a much sought after internship at Gallagher. The company took great pride in its internship program and looked to continually improve the experience. A new HR team was formed to improve the intern program and was looking for ways to better understand the intern experience.…
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Modernizing an Enterprise B2B2C Transactional Platform
Executive Summary A formerly unstoppable insurance juggernaut of a product had lost its appeal with time. A modern approach was needed to reclaim its position at the top of the market. Challenge RLI’s industry-leading insurance provider platform had experienced a market share decline of over 15% in market share for their flagship product RLink2. Although…
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Defining Enterprise Product Delivery Process
Executive Summary: Monsanto was “old school” in it’s research and tracking of data. When someone told you all the data from their experiments was in their journals, it meant it was literally written in a journals. A massive digital transformation was undertaken to modernize the number six on the Global 500 list and a massive…
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Classic Cinemas
Uniting the Best of Moviegoing in One App. Imagine an application that takes the finest aspects of the moviegoing experience and elevates them to new heights. Sounds incredible, doesn’t it? Our challenge was to provide Classic Cinemas with an irresistible edge, captivating movie lovers like never before. To accomplish this, my team and I delved…
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Mondelēz International
Advocating for Data Accuracy The importance of maintaining precise data within a company becomes increasingly crucial year after year, and Mondelēz International is fully aware of this fact. In their pursuit of gaining deeper insights into their customers, the company encountered a challenge: how to obtain this valuable information. To address this, our team was…