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A practice in progress

Useful ideas.
Drawn from the work.

I’m Clinton Harman. I design products and systems, help teams make sense of complex work, and share what I’m learning from professional practice and my own AI-assisted projects.

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All Perspectives

More writing

  1. Who owns the AI system after the launch team leaves?
  2. Give a good AI session the harder work
  3. When the Tool You Built On Fails You
  4. ChatGPT and Claude: A Reliability Report for Businesses Using AI
  1. Supervision belongs in the AI cost model
  2. Ask for the question before the list
  3. When AI follows the rule and the customer still waits
  4. Turn three objects into a mystery that waits for you
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The Art of AI

A useful AI answer starts before the prompt: see how product and UX thinking can help you define the job, direct the tool, and check what comes back.

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Experience behind the writing

Case studies

Case study

Pride: Establishing a Shared Product System Under Delivery Constraints

Shared product decisions, components, and implementation references put into use across teams.

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Sedgwick: Mapping the Service Behind an On-Demand Inspection App

Mapping field evidence through estimation and reporting to inform proposed mobile capabilities.

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U.S. Bank: Improving engagement through content and structure

Research, content, and structure decisions behind a corporate payment solutions website redesign.

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