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A practice in progress

Useful ideas.
Drawn from the work.

I’m Clinton Harman. I design products and systems, help teams make sense of complex work, and share what I’m learning from professional practice and my own AI-assisted projects.

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All Perspectives

More writing

  1. Weekly Job Intelligence: The process has to become a skill
  2. ChatGPT and Claude add new ways to work. Which limits still apply?
  3. My first AI skill was blocked. Now what?
  4. Give a good AI session the harder work
  1. Who owns the AI system after the launch team leaves?
  2. ChatGPT and Claude: A Reliability Report for Businesses Using AI
  3. When the Tool You Built On Fails You
  4. Ask for the question before the list
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The Art of AI

A useful AI answer starts before the prompt: see how product and UX thinking can help you define the job, direct the tool, and check what comes back.

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Experience behind the writing

Case studies

Case study

Pride: Establishing a Shared Product System Under Delivery Constraints

Shared product decisions, components, and implementation references put into use across teams.

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Sedgwick: Mapping the Service Behind an On-Demand Inspection App

Mapping field evidence through estimation and reporting to inform proposed mobile capabilities.

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U.S. Bank: Improving engagement through content and structure

Research, content, and structure decisions behind a corporate payment solutions website redesign.

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