Digital EcosystemWriting with AISystems Thinking
The Art of AI
A living introduction to how I define the work, direct AI through a wider system, and check what comes back.
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A practice in progress
Useful ideas.
Drawn from the work.
I’m Clinton Harman. I write about digital ecosystems, product design, and the methods that help us make sense of complex work.
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When AI follows the rule and the customer still waits
A delayed refund illustrates how an agent's work record can help a team decide whether to fix the process, grant an exception or revisit the rule.
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Digital EcosystemAI BYTS
Turn three objects into a mystery that waits for you
Choose three ordinary objects, give them a mystery, and decide where to look next. An illustrated opening and a starting request for your own story.
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