A person stands among tall connected panels in an open architectural space.

A practice in progress

Useful ideas.
Drawn from the work.

I’m Clinton Harman. I design products and systems, help teams make sense of complex work, and share what I’m learning from professional practice and my own AI-assisted projects.

Start reading

All Perspectives

More writing

  1. Supervision belongs in the AI cost model
  2. Ask for the question before the list
  3. When AI follows the rule and the customer still waits
  4. Turn three objects into a mystery that waits for you
  1. Where an AI policy becomes a decision
  2. Show AI what you mean by useful
  3. What actually stops when you stop an AI agent?
  4. Weekly Job Intelligence: Simplify the workflow before adding agents
A lion runs along a luminous path through a dark architectural space.

The Art of AI

A useful AI answer starts before the prompt: see how product and UX thinking can help you define the job, direct the tool, and check what comes back.

Start with The Art of AI

Experience behind the writing

Case studies

Case study

Pride: Establishing a Shared Product System Under Delivery Constraints

Shared product decisions, components, and implementation references put into use across teams.

Read the case Case study

Sedgwick: Mapping the Service Behind an On-Demand Inspection App

Mapping field evidence through estimation and reporting to inform proposed mobile capabilities.

Read the case Case study

U.S. Bank: Improving engagement through content and structure

Research, content, and structure decisions behind a corporate payment solutions website redesign.

Read the case