Specific interest
Weekly observations on AI, work, and the systems organizations need to put them into practice.
New enterprise AI launches emphasize embedded specialists, process context, and managed operations. The missing scale test is whether durable ownership transfers into the organization.
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Recent vendor research points to a cost that usage and infrastructure measures often miss: the human time required to supervise the work.
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An AI assistant can obey a refund rule and leave a customer waiting. The return record must carry that unresolved case to someone who can act.
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What happens when an AI agent can access a system but a particular action still needs to stop? Follow a policy into the decision and its evidence.
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New agent-security announcements bring a practical question into focus: whether stopping one tool also stops the work it has passed along.
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Microsoft’s account of its internal AI work puts a useful sequence in view. A healthcare product role shows why that sequence has to hold up in a very different setting.
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A new survey and a product strategy role point to the same practical question: who will repair the workflow around an AI tool so the tool can actually help?
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