Intelligence
Before an AI speaks for your business
ChatGPT's Business Hub brings business information and customer conversations closer together. The useful question is where an answer ends and an authorized action begins.
Perspectives
Ideas, methods, and experience from the work. Explore a practical question, follow a project’s decisions, or find another way to look at a familiar problem.
46 perspectives
Subjects describe what each perspective covers. A piece can have more than one.
Article
After AI builds the first version
AI helped me build the Handyman Harman website when I was struggling to move it forward on my own. Adding a contact form showed me how much work I still had to do.
Intelligence
AI BYTS: Keep the source within reach
Two small experiments keep the editable object and the original source close enough to inspect.
Intelligence
Weekly Job Intelligence: Who owns the exception?
A current service-design tender shows why exception ownership, recovery paths and acceptance criteria belong in a workflow before implementation.
Intelligence
The image is quicker. Is the work finished?
OpenAI's Images 2.6 adds editing and export controls. A visual production decision still depends on the asset, its context, and the review needed to use it.
Article
However beautiful the system
A month of Facebook posts helped me recognize what my system could already do—and where it still needed work.
Intelligence
AI BYTS — 2026-11-02
Two small checks help keep source material separate from instructions and reveal what a workflow does with an untidy request.
Intelligence
Weekly Job Intelligence: The process has to become a skill
Agent-ready work starts by translating real process context, permissions, evidence and return paths into something people can inspect and correct.
Intelligence
ChatGPT and Claude add new ways to work. Which limits still apply?
API credits, a new model and proactive assistants expand what businesses can try. The useful distinction is which account, allowance and connection each route depends on.
Article
My first AI skill was blocked. Now what?
Voice Development began as a way to carry writing decisions forward. Trying to distribute it has opened a different question: how do we turn useful skills into services people can use and support?
Intelligence
Give a good AI session the harder work
How I choose between a whole-system review, another retry and stepping away.
Intelligence
Who owns the AI system after the launch team leaves?
New enterprise AI launches emphasize embedded specialists, process context, and managed operations. The missing scale test is whether durable ownership transfers into the organization.
Intelligence
ChatGPT and Claude: A Reliability Report for Businesses Using AI
Documented interruptions, changing paid-plan terms, a research trail that disappeared from view and returned, and the cost of depending on AI for business work.
Editorial
When the Tool You Built On Fails You
What a bad stretch taught me about trust, dependency, and the systems I thought I owned.
Intelligence
Ask for the question before the list
A tiny prompt change made an AI recommendation pause for one useful question before producing a list.
Intelligence
Supervision belongs in the AI cost model
Recent vendor research points to a cost that usage and infrastructure measures often miss: the human time required to supervise the work.
Intelligence
Turn three objects into a mystery that waits for you
Choose three ordinary objects, give them a mystery, and decide where to look next. An illustrated opening and a starting request for your own story.
Intelligence
When AI follows the rule and the customer still waits
An AI assistant can obey a refund rule and leave a customer waiting. The return record must carry that unresolved case to someone who can act.
Intelligence
Where an AI policy becomes a decision
What happens when an AI agent can access a system but a particular action still needs to stop? Follow a policy into the decision and its evidence.
Intelligence
Show AI what you mean by useful
An example can make your expectations easier to explain. The useful part is knowing what to carry into the next result.
Intelligence
What actually stops when you stop an AI agent?
New agent-security announcements bring a practical question into focus: whether stopping one tool also stops the work it has passed along.
Article
The Art of AI
A living introduction to how I define the work, direct AI through a wider system, and check what comes back.
Intelligence
Weekly Job Intelligence: Simplify the workflow before adding agents
Microsoft’s account of its internal AI work puts a useful sequence in view. A healthcare product role shows why that sequence has to hold up in a very different setting.
Intelligence
Weekly Job Intelligence: The work between AI and adoption
A new survey and a product strategy role point to the same practical question: who will repair the workflow around an AI tool so the tool can actually help?
Article
I needed to see what my skills were doing
As my collection of AI skills grew, I returned to a method from UX: mapping the work so I could understand its parts and decide what to improve.
Article
The rules behind the wireframes
Shared controls, conditional behavior, and task-specific exceptions gave RLI’s wireframes a structure another team could build from.
Article
What the annual redesign wasn't fixing
The work behind a redesign includes research, clearer content, and a structure that helps people find what they need.
Article
Explain Like I'm in the Band
When an AI explanation is hard to follow, you can simply ask for an easier one. A familiar comparison or a little humor can be part of that request, too.
Article
Why I kept correcting my AI drafts
A writing setup built from samples, conversation, and review leaves more attention for what the article needs to say.
Article
What the shop photographs brought back
Starting an interview with the work in front of you helps recover the decisions and circumstances a useful article needs.
Article
When the project outgrows the chat
Project decisions need a maintained home that people can return to after the conversation ends.
Article
When a useful page leads nowhere
A website review connects business purpose, content, and the paths people need to take through the site.
Article
When a clear AI answer misses the point
Before asking AI to continue, understand what it proposes and why that action serves the task.
Case study
RLI / Project Phoenix: Unifying workflows in a legacy bond system
Research, a shared bond workflow, and 142 annotated pages of implementation guidance.
Case study
Pride: Establishing a Shared Product System Under Delivery Constraints
Shared product decisions, components, and implementation references put into use across teams.
Case study
Sedgwick: Mapping the Service Behind an On-Demand Inspection App
Mapping field evidence through estimation and reporting to inform proposed mobile capabilities.
Case study
Mondelēz: Connecting business goals, content, and user paths
Connecting business goals, content, and user paths through research and experience direction.
Case study
U.S. Bank: Improving engagement through content and structure
Research, content, and structure decisions behind a corporate payment solutions website redesign.
Case study
Project Butterfly
Our fortune 100 industrial machinery client had a dilemma. They had found gaps in their experience design that could derail their agile process. Do they fall behind or bring in a team to get back on track?
Case study
BJ’s Restaurant & Brewhouse
BJ’s Brewhouse wanted to break away from the pack and produce a unique, best in class online ordering experience.
Case study
Brunswick Billiards
Brunswick Billiards, one of the most respected and well-known brands in the billiards industry, needed an online experience worthy of its namesake for both consumers and internal business partners.
Case study
Classic Cinemas
What if you could take the best parts of the movie going experience and streamline them all into one app, only better?
Case study
Dome Beauty
Dome Beauty had a simple goal: launch a successful eCommerce platform featuring their new line of beauty products. For a predominately male team this was uncharted territory.
Case study
Gallagher One
Gallagher’s intranet was in need of a refresh to meet its user’s needs. A GV Design Sprint let us hit the ground running.
Case study
Unified Process
Over the course of just two hours, five teams came together to share their processes and learn how to work together as one.
Case study
Mondelēz International
The importance of accuracy within a companies data increases every year. This was no different for Mondelēz International.