Articles & case studies

Perspectives

Ideas, methods, and experience from the work. Explore a practical question, follow a project’s decisions, or find another way to look at a familiar problem.

19 perspectives

Subject

A guardian lion and a curved architectural route interlock, with fine strands gathering into contours and emerging surfaces.

Article

The Art of AI

A living introduction to how I define the work, direct AI through a wider system, and check what comes back.

A white ribbon passes through five geometric frames and loops back around them.

Article

When AI follows the rule and the customer still waits

A delayed refund illustrates how an agent's work record can help a team decide whether to fix the process, grant an exception or revisit the rule.

A blank receipt, key, and steaming coffee cup wait on a café table where two unfinished paths branch.

Article

Turn three objects into a mystery that waits for you

Choose three ordinary objects, give them a mystery, and decide where to look next. An illustrated opening and a starting request for your own story.

Policy planes pass through an access-review boundary and a separate action gate; routes continue, pause at a human reviewer or stop, with both boundaries linked to an evidence record.

Article

Where an AI policy becomes a decision

OneTrust and Okta are moving governance into runtime rules, access reviews, named owners and evidence. The useful test is whether one real workflow can show who decides, what happens and what gets recorded.

A person works close to a forming update, with fresh notes connecting to a structured Completed, Open, and Next interface.

Article

Show AI what you mean by useful

An example can make your expectations easier to explain. The useful part is knowing what to carry into the next result.

A person touches a square console control beside a gap in a connecting route; a document and queued envelopes occupy two later stations, with another person beside the queue.

Article

What actually stops when you stop an AI agent?

New agent-security announcements bring a practical question into focus: whether stopping one tool also stops the work it has passed along.

A tangled stream of papers resolves into an orderly workflow before a person checks a bounded action at a threshold.

Article

Weekly Job Intelligence: Simplify the workflow before adding agents

Microsoft’s account of its internal AI work puts a useful sequence in view. A healthcare product role shows why that sequence has to hold up in a very different setting.

A person reviews a document before its path continues through another handoff toward a final decision.

Article

Weekly Job Intelligence: The work between AI and adoption

A new survey and a product strategy role point to the same practical question: who will repair the workflow around an AI tool so the tool can actually help?

Illustration of a person examining a branching process diagram and pointing a pencil toward a dashed connection ending in a question mark.

Article

I needed to see what my skills were doing

As my collection of AI skills grew, I returned to a method from UX: mapping the work so I could understand its parts and decide what to improve.

More perspectives

Why I kept correcting my AI draftsArticle

What the shop photographs brought backArticle

When the project outgrows the chatArticle

When a useful page leads nowhereArticle

When a clear AI answer misses the pointArticle

RLI / Project Phoenix: Unifying workflows in a legacy bond systemCase study

Pride: Establishing a Shared Product System Under Delivery ConstraintsCase study

Sedgwick: Mapping the Service Behind an On-Demand Inspection AppCase study

Mondelēz: Connecting business goals, content, and user pathsCase study

U.S. Bank: Improving engagement through content and structureCase study

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AI BYTS offers small, practical ways into AI-assisted work. Weekly Job Intelligence examines the work behind current AI and product developments.

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